FAQ
About UNIQUE Exchange
UNIQUE Exchange is a D-A-CH* Fintech startup specializing in the online trading of Fiat and crypto currencies.
With our business model, everybody has the chance to own, trade and use crypto currencies in everyday life.
The services of UNIQUE Exchange are aimed at people who wish to buy, trade and use crypto currencies in everyday life.
UNIQUE Exchange supports more than 10 trading pairs. In order to navigate such a variety easily, we recommend you use the Markets section.
The market overview contains a list of all trading pairs presented on UNIQUE Exchange. It helps you stay on track with all events including price, volume, changing
markets and more. This section is updated in real time.
Please note that some trading pairs might not be available to customers who are not verified. In order to gain full access to all features of our website, please go to settings and complete the verification process
by choosing to upgrade your profile as a client or as a company.
UNIQUE Exchange offers both new and experienced users a simple to use, secure and trustworthy access to digital assets.
REGISTRATION
It only takes three steps to enjoy the advantages of UNIQUE Exchange:
- Go to UNIQUE Exchange and register your profile.
- After submitting all the required information, we will send an activation code to the email address you have submitted.
- Activate your account using that activation code.
You can now do crypto transactions up to a value of 9.000 € per month.
In order do higher transactions with crypto or Fiat currencies, please go to settings and complete the verification process
by choosing to upgrade your profile as a client or as a company.
We ask our customers only for information that is necessary and mandatory in order to meet the future regulations for a D-A-CH Fintec startup.
Simply take the following steps:
- Go to UNIQUE Exchange and register your profile.
- After submitting all the required information, we will send an activation code to the email address you have submitted.
Please note that you cannot place any Fiat deposits or make any disbursements until you go to settings and complete the verification process by choosing to upgrade your profile as a client or as a company.
Here you can appoint a person (proxy) who is authorized to act on your behalf in all
financial matters in case of your death or disability.
Download the form - identification of the economic beneficiary - here.
Please note that this person also has to be verified.
SECURITY
At UNIQUE Exchange, we place the highest importance on making all transactions secure, which includes the following guarantees:
- Identification of all users regardless of their user profile
- Identification of the economic beneficiaries
- Encryption of all connections used during transactions (SSL 256 bit encryption)
Please comply with the following safety rules:
- For security reasons, we will never ask you to disclose your personal password. It will only be used for login.
- Payments to UNIQUE Exchange should always be directed to the account/address given in the transaction.
SECURITY
The GDPR (General Data Protection Regulation) is a regulation issued by the
European Union harmonizing the regulations for processing personal data by private
companies across Europe. It is intended to ensure the protection of personal data
within the European Union as well as the free movement of such data within the
European common market. The GDPR took effect on May 25, 2018. If you receive an
error report while logging in, please delete all cookies in your browser and try again.
In order to comply with the terms of the GDPR, we have included them in the General Terms and Conditions
of UNIQUE Exchange.
If you have any questions, please use the form Personal Data Inquiry to contact us.
Request for personal data Inquiry.
Here you can find our General Terms and Conditions.
TECHNICAL QUESTIONS
If you receive an error report while logging in, please delete all cookies in your browser and try again.
If deleting all cookies does not solve your problem, please contact us using our contact form and describe the problem.
If you have noticed any malfunction, please contact us using our contact form, fill in the required fields and describe the problem.
TRANSACTIONS
Deposits and Withdrawals of FIAT currencies
Deposits and disbursements of FIAT currencies are processed by the UNIQUE Private
Bank from which you can exchange all FIAT currencies into crypto currencies.
Deposits and Withdrawls of crypto currencies
Deposits and disbursements of crypto currencies are processed by UNIQUE
Exchange. Here you can find the crypto currencies that are available.
The time depends on the transaction times of the banks or blockchains. We will ensure that all transactions are processed without delay.
Yes, you can do transactions with FIAT currencies at any time to your account, or any other accounts that are connected by SWIFT (Society for Worldwide Interbank Financial Telecommunication), using the UNIQUE Private Bank (Opening 01.01.2020).
As soon as you have the addresses necessary for the crypto currencies, you can do transactions (deposits/disbursements) with the crypto currencies that are listed. Please pay close attention to the correct address of your destination.
When you do a transaction, it will be registered in our system.
As soon as the system has received confirmation from our bank that a FIAT transaction
has taken place, the transaction ist stored in UNIQUE Private Bank data base.
As soon as our Exchange has received confirmation of a crypto transaction, the
transaction is stored in the respective blockchain.
That way all transactions are documented transparently and irreversibly.
International payments are possible if the account abroad is connected to SWIFT (Society for Worldwide Interbank Financial Telecommunication) and the name of the acount holder and the name of the UNIQUE Exchange customer are identical.